Privacy Policy
This privacy notice applies to the processing of personal data by Mr Rob’s as products an operating brand of, Mendez Consulting Ltd. Mendez Consulting UK is the controller of data used and collected on this website.
Contact
Postal Address: Mr Robs Honey, PO Box 6435, Milton Keynes, MK10 1LW
Email: Mrrobs@mrrobshoney.com
Mr Robs respect your privacy and is committed to protecting your personal data.
This privacy policy details how and why we collect, process and disclose your personal data. How as an individual you can exercise your rights?
What information we hold on you?
· Name, Address, Contact & Payment
· Transactional and Contact history
· Consent, Preferences, Subscriptions
· Opinions & Reviews of our product
How & Why we process your Information
Order Processing
Our primary purpose for collecting and using your personal information is to fulfil your order. When placing an order on this website we will use your identity, contact, financial and transactional information to fulfil your order
Payment
We must collect your name, address and payment information in order to process your order. Payment information is not handled by ourselves but depending on your payment method will be handled by either PayPal or Stripe.
Delivery
In order to deliver your order, we will share your name address and order information with our delivery service partners so that your order can be sent to you.
Account
You can sign up for a customer account when you make an order. You can access your order history and manage the data we hold on you.
Reviews & Opinions
We may contact you following your purchase and delivery to request you review your purchase and experience of Mr Robs Honey and Products. Your email address and order information may be used by our third-party “Wiremo” to request a review of your purchase.
Keeping you updated
We will contact you if there is any issue or data breach with any of our third-party is in relation to your personal data using the contact details you provide.
Marketing & Newsletters
If you provide consent, we will use your order information to suggest relevant products that you may be interested in both new and existing. You can unsubscribe from any marketing emails and newsletters either on our website or via the link at the bottom of our email communications.
· To send you relevant information relating to products promotions events and other services.
· To respond to any queries complaints
· Notify you about changes to our terms and conditions privacy notice or delivery policies
· You have various rights in relation to the personal data that we Store about you
We will only use your data for the purposes stated within this privacy policy and will only keep your data as long as required to fulfil these services at your request.
3rd Parties that process your information
We use “Squarespace” to host our website and this is the interface in which you enter all of your information and interact with Our information.
· Website – Squarespace
· Review - Wiremo & Survey Monkey
· Email Marketing – Mail Chimp
· Delivery Services – Royal Mail, DHL & Parcel Force
Your Responsibility
Ensure that the information we hold on you is up-to-date. You can request a copy of the information we hold on you via the contact us form on the website or you can update your information; by logging into your account and viewing the “my information” tab.
If you have any questions in relation to the data we hold on you or wish to exercise any of your rights applicable under the GDPR, please use our contact page or email us at Mrrob@MrRobshoney.com
You have the right to;
· Request access to your personal data
· Request the correction of the personal data that we hold about you
· Request the erasure of the data that we hold on you
· Withdraw consent for some of the processing of your personal data for applicable purposes
When you exercise one of your rights, we will acknowledge your request within five days and fulfil your request within 30 calendar days.
If you have any questions relating to your data and privacy you can contact Mr Robs by email via Mrrobs@mrrobshoney.com or our Contact Us page.